Our commitment is to provide you with the highest level of jewelry care services. Faisal experts in our outlets will be delighted to offer you advice and services to personalize your jewels, restore them or simply preserve their beauty and longevity. Should you have any questions or need more information regarding our services, we invite you to contact our Customer Service team or visit one of our Faisal Jewellers outlet.

CLEANING AND POLISHING SERVICES

We recommend that you bring your jewels to Faisal jewellers annually to have them checked and restored to their original splendor. After a careful inspection of the jewel and based on its characteristics and conditions, our experts may recommend simple cleaning, ultrasonic cleaning or polishing, to remove superficial scratches and preserve its shine and longevity. For jewels in white gold, the polishing service includes rhodium plating, where applicable, to enhance the brilliance of the metal. For each service performed, a professional quality inspection ensures that every stone is safely set and that functional parts, such as clasps and safety locks, work properly.

ENGRAVING SERVICE

Your order can be personalized by engraving a name, a date or a message on the precious metal (service subject to technical constraints and space availability). Performed by a jeweller, engraving is a discretionary service offered by your Faisal Jewellers, if requested at time of purchase or within one month of purchase.

RE-SIZING SERVICE

Performed on a bracelet, necklace, chain or ring, this service consists of increasing or reducing the size of the item within limitations and without affecting its aesthetic, comfort and quality. Some jewels, due to their unique design, cannot be re-sized. Please refer to our experts for advice and resizing specifications for each model.

EARRING SERVICE

Your earring clips can be adjusted for better comfort. The adjustment increases or decreases the clip tension and gap, and therefore the hold on the earlobe. Posts can be added or removed on most models.

REPAIR SERVICE

Your jewel is a precious creation. Proper care in its use and handling will preserve its shine over time. If your jewel suffers a shock or hit, or if you see any signs of damage, you should refrain from wearing it until you have had it examined by an expert in one of our stores. Our experts will take care of your jewel, carefully inspecting the stone setting, clasp functionality and aesthetic details. Missing components may be replaced and broken parts may be repaired or reconstructed to restore the beauty of your Faisal jewel. Once the type of service that needs to be carried out has been assessed, you will receive a quotation. Upon your acceptance, the service will be carried out as quickly as possible.